| Q. |
Do your products have an expiration date? How long can I use the oil products? |
| A. |
Yes, we recommend using them within 6 months of purchase in order to maintain their potency. Shelf life can be longer if properly stored in a cool, dark and dry place out of direct sunlight. |
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| Q. |
How long will it take to receive my order? |
| A. |
Once an order has been received it takes 24-48 hours for processing, then approximately 3-5 business days for shipping. You will receive an email when your order has been shipped. |
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| Q. |
Can you make custom oil blends for specific skin problems? |
| A. |
Yes, we can custom design oil blends to your liking. Please call 800-381-8057 and speak to one of our friendly customer service representatives. |
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| Q. |
Do you have samples of your products? |
| A. |
Yes, we do offer trial size samplers available for purchase. |
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| Q. |
Can I use the body butter in my hair and on my face? |
| A. |
Yes, Heavenly body butter can be used on your hair, face and body. Use sparingly on the face and generously on the body for those with extremely dry skin. |
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| Q. |
I have sensitive skin which product is best for me? |
| A. |
All of our products are designed for use on sensitive skin. There are no known side effects with using any of the products we produce. |
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| Q. |
I have constant break outs on my face and have dry skin. What should I use? |
| A. |
Wash your face and apply 1-3 drops of Rebirth followed by a small (pea size) amount of Heavenly afterwards to prevent drying the skin out. Once your break out has cleared stop using Rebirth and continue keeping your face moisturized. |
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| Q. |
How long have your products been tested? |
| A. |
One year on humans. |
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| Q. |
What is an essential oil? |
| A. |
An essential oil is the concentrated liquid of the plant from which it was extracted. An “oil” is essential in the sense that it carries the distinctive scent or essence of the plant it came from. Essential oils are highly concentrated and a little goes a long way. |
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| Q. |
Do you accept checks or money orders? |
| A. |
Yes, we do accept checks and money orders. Please make checks or money orders payable to Universal Elements, LLC, 1220 L St. NW, Suite 100-514, Washington, DC 20005. Please call 1-800-381-8057 to confirm your order total. Your order will ship once your check has cleared our bank. |
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| Q. |
Do you use any filler ingredients in any of your products? |
| A. |
No, we do not use filler ingredients or artificial preservatives. Our products are 100% plant based. |
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| Q. |
Can I return your products if I don’t like it? |
| A. |
No, all sales are final on opened items. Please go to contact us page for detailed company policies. |
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| Q. |
What should I do if my oil solidifies? |
| A. |
Run hot water on the bottle and it will turn back into a liquid form or soften in the case of the body butter. Sometimes in shipping this may occur due to the cold upper atmosphere so you may have to do this upon receiving your order |
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| Q. |
Why do you use amber bottles and containers? |
| A. |
We use amber bottles and containers to help protect the products from loosing it's natural vitamin content & essential oil potency from exposure to direct light. |
